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# Brenmor

Empowering organizations to maximize consumer experience & drive revenue

## Sitemaps

- [XML Sitemap](https://brenmor.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Pages

- [Home](https://brenmor.com/) - Empowering Medical and Health Group Organizations to Improve Patient Experience, Drive Revenue, and Make Data-driven Decisions.
- [Contact](https://brenmor.com/contact/) - We're ready to partner! Contact us today to request information about our services and how Brenmor can help streamline & assist in care quality improvement.
- [Privacy Policy](https://brenmor.com/privacy-policy/) - Welcome to brenmor.com. We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various
- [Newsletter Subscribe Confirmation](https://brenmor.com/newsletter-subscribe-confirmation/)
- [Manage Subscription Page](https://brenmor.com/manage-subscription-page/)
- [Subscription Confirmed](https://brenmor.com/subscription-confirmed/)
- [Provider Perspective](https://brenmor.com/provider-perspective/) - Understanding Provider Perspective: When network providers see their health plan as a partner rather than an administrative barrier, everyone benefits.
- [Provider Network Engagement](https://brenmor.com/provider-network-engagement/) - Improve Quality of Care and Market Share: Minor improvements can add revenue by driving higher brand preference, lower cost of acquisition, and reduced churn.
- [Provider Engagement](https://brenmor.com/provider-engagement/) - Taking a Pulse Through Provider Engagement Surveys: Our provider engagement survey solicits feedback about a number of key themes that are important.
- [Patient Experience](https://brenmor.com/patient-experience/) - Insights that Improve the Patient Experience: Customizable surveys provide insights that empower medical groups and build stronger patient relationships.
- [Medical Group Solutions](https://brenmor.com/medical-group-solutions/) - We empower medical groups to make patient perception a priority, as well as prepare them for public reporting so they can maximize reimbursements.
- [How it Works](https://brenmor.com/how-it-works/) - What Makes Brenmor Different? We lead the industry with data collection, survey sends, informed improvements and provider scorecards.
- [Health Plan Solutions](https://brenmor.com/health-plan-solutions/) - To effectively improve the patient experience, health plans must first be able to accurately measure and assess the member experience
- [About](https://brenmor.com/about/) - We have more than 15 years experience with physicians, medical group executives, and process-improvement practices. We understand your challenges.
- [Terms and Conditions](https://brenmor.com/terms-and-conditions/) - Please read these terms and conditions ("terms", "terms and conditions") carefully before using Brenmor.com. Conditions of Use We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, and its services, you accept the following conditions. This is why we urge you
- [White Paper Confirmation Page](https://brenmor.com/white-paper-confirmation-page/)
- [Confirmation Page](https://brenmor.com/confirmation-page/)

## MailPoet Page

- [MailPoet Page](https://brenmor.com/?mailpoet_page=captcha) - [mailpoet_page]
- [MailPoet Page](https://brenmor.com/?mailpoet_page=subscriptions) - [mailpoet_page]

## News and Events

- [How to Improve Scores on Medicare Advantage CAHPS Surveys](https://brenmor.com/news-and-events/how-to-improve-scores-on-medicare-advantage-cahps-surveys/) - Why Medicare Advantage CAHPS Survey Scores Matter Nearly 28 million people are enrolled in Medicare Advantage (MA), and the eligible population, aging Baby Boomers, is growing steadily every year. In fact, MA provides care to nearly half of those 65 and over. MA CAHPS surveys are conducted annually to determine the quality of
- [Spotlight on Composite Measures: How Providers Can Impact Scores](https://brenmor.com/news-and-events/spotlight-on-composite-measures-how-providers-can-impact-scores/) - In case you missed it, we recently provided a comprehensive overview of Medicare Advantage (MA) CAHPS surveys and shed light on why they matter to carriers and providers. This annual survey is sent out to MA members in the following categories: Medicare Advantage (MA-Only), Medicare Advantage Prescription Drug plan (MA-PD), and Stand-Alone Medicare Prescription Drug
- [Carriers Should Engage Providers to Improve Quality of Care](https://brenmor.com/news-and-events/carriers-should-engage-providers-to-improve-quality-of-care/) - In December 2022, we gave our recommendations on how to improve Star ratings by improving member experience. This topic is worth expanding on as a strong relationship between carrier and provider can significantly improve Star ratings. So, let’s dive deeper to determine how carriers can work with providers to improve member experience. But first, a
- [Why Medicare Advantage and Prescription Drug Plan CAHPS Surveys Matter](https://brenmor.com/news-and-events/why-medicare-advantage-and-prescription-drug-plan-cahps-surveys-matter/) - Let’s set the scene. In the United States, all baby boomers will be age 65 or older by 2030, the age at which they are eligible for Medicare. The “gray tsunami,” as it is often referred to, will have far-reaching impacts across society. Perhaps most notable is in the health care system. Because of the
- [Star Ratings and Member Experience Go Hand in Hand](https://brenmor.com/news-and-events/star-ratings-and-member-experience-go-hand-in-hand/) - Back in July, we briefly mentioned the changes to the breakdown of CMS Star Ratings and, most notably, the increased importance of member experience. Let’s dig into the full scope of how CAHPS scores will affect overall Star Ratings in 2023, why member experience matters, and measures that can be taken to improve it.
- [CMS Final Rule: Highlights and Changes for 2023](https://brenmor.com/news-and-events/cms-final-rule-highlights-and-changes-for-2023/) - Toward the end of each calendar year, CMS announces updates and policy changes to Medicare that will affect providers and patients for the upcoming year. This year’s announcement fell on November 1, 2022, and by and large, it demonstrates an overall effort to increase access to health care in underserved areas and assist in affordability.
- [Achieving Health Equity: How the CMS Framework Affects Health Care Organizations](https://brenmor.com/news-and-events/achieving-health-equity-how-the-cms-framework-affects-health-care-organizations/) - To better address systemic inequalities in America’s health care system and following an executive order from President Biden, CMS is launching a comprehensive assessment of health equity over the next decade, the CMS Framework for Health Equity 2022-2032. Let’s examine health equity and how it’s been addressed so we can discover how organizations can target
- [How to Increase Patient Engagement](https://brenmor.com/news-and-events/how-to-increase-patient-engagement/) - Gathering patient feedback is a critical component of the success of any organization in the healthcare industry. Improving scores of patient experience surveys can feel insurmountable, but through data and analytics, it is achievable. Building relationships with patients to assure them that their feedback is essential and impactful can also result in increased revenue. Affecting
- [Making the Most of Data](https://brenmor.com/news-and-events/making-the-most-of-data/) - MIPS and Data Collection At the midpoint in the MIPS timeline, many clinicians are focused on performance categories and payment impacts. With some of the changes in the 2022 performance year, it is important to consider some of the ways that data collection and analysis can impact MIPS scores. The 2022 performance year brought some
- [Why Patient Experience is Especially Important Now](https://brenmor.com/news-and-events/why-patient-experience-is-especially-important-now/) - Lasting Effects from COVID It is no secret that the pandemic has had a lasting impact on health care systems, and in turn, on patient experience. As defined by AHRQ, patient experience is “the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses,
- [Patient Experience vs. Patient Satisfaction](https://brenmor.com/news-and-events/patient-experience-vs-patient-satisfaction/) - Public reporting and STAR ratings provide patients more transparency and informed choices in their healthcare decisions, creating savvy healthcare consumers.
- [STAR RATINGS & QUALITY MANAGEMENT FORUM](https://brenmor.com/news-and-events/2018-star-ratings-quality-management-forum/) - This event will bring together knowledgeable leaders and executives from the nation’s top health plans who will share their perspectives, valuable insights and expertise on how to be best equipped for critical changes in achieving high Star Ratings. The conference explores how health plans are creating and implementing new approaches to achieve success within the
- [Idaho MGMA Annual Conference](https://brenmor.com/news-and-events/2018-idaho-mgma-annual-conference/) - If you’re an administrator, CEO, CFO, medical practice manager, physician, and other healthcare practice leader from across the state, get ready for the 2018 Idaho MGMA Annual Conference at Boise State University, September 12th-14th! Join us in “Breaking Through Challenges in Medical Practice Management” — gain practical updates on medical practice management you can apply in your
- [Colorado MGMA Fall Conference](https://brenmor.com/news-and-events/2018-colorado-mgma-fall-conference/) - The 2018 CMGMA Fall Conference is designed for health care professionals engaged in managing the business of medicine. This program will help you advance your professional knowledge, create collegial connections through networking and acquire up-to-date information on the latest issues affecting your practice. You will leave this meeting with practical solutions. A great event for medical group
- [ARIZONA MGMA ANNUAL CONFERENCE](https://brenmor.com/news-and-events/2018-arizona-mgma-annual-conference/) - As a leader in Patient Experience research and analytics, Brenmor is excited to be exhibiting at the Arizona MGMA Annual Conference. The 2018 AZMGMA Annual Conference is designed for health care professionals engaged in managing the business of medicine. This program will help you advance your professional knowledge, create collegial connections through networking and acquire
- [California MGMA Annual Conference](https://brenmor.com/news-and-events/california-mgma-2019-annual-conference/) - As a leader in Patient Experience research and analytics, Brenmor is excited to be exhibiting at the 2019 California MGMA Annual Conference. “Putting on the Glitz: Excellence in the Patient Experience” By exploring the award-winning business practices of The Ritz-Carlton, you’ll discover how to deliver a service excellence culture in a patientcentric environment, through engaged employees. You’ll
- [AMGA National Conference](https://brenmor.com/news-and-events/amga-2019-national-conference/) - As a leader in Patient Experience research and analytics, Brenmor is excited to be exhibiting at the AMGA 2019 Annual Conference. Balancing the financial viability of your organization with the needs of your patients and your community is no small task. How do you keep your organization at the forefront of innovation? How do you keep your
- [Minnesota MGMA Annual Conference](https://brenmor.com/news-and-events/2019-minnesota-mgma-annual-conference/) - As a leader in Patient Experience research and analytics, Brenmor is excited to be exhibiting at the 2019 Minnesota MGMA Annual Conference. The MMGMA Annual Conference is designed for health care professionals engaged in managing the business of medicine. This program will help you advance your professional knowledge, create connections through networking and acquire up-to-date information
- [Brenmor Acquires Survey Division From Advisory Board Company](https://brenmor.com/news-and-events/brenmor-acquires-survey-division-from-advisory-board-company/) - January 19, 2018 Brenmor is very pleased to announce the acquisition of the Patient Experience Partnership survey division from the Advisory Board Company. Negotiations were finalized late in Q4 2016 and a 6-month migration period began in January 2017. The primary goal was a seamless transition for all of the Advisory Board’s existing survey members. 
- [Brenmor Secures Funding For Healthcare Experience Solutions](https://brenmor.com/news-and-events/brenmor-secures-funding-for-healthcare-experience-solutions/) - Brenmor announced that it has raised funding for their cloud-based member and patient experience analytic services. The funding will be used for product development in the ongoing enhancements of its member and patient experience analytics platform as well as human resources. The funding also enabled Brenmor to add several key industry leaders to head up
- [Brenmor Releases Enhanced Patient Experience Analytics Portal (PEAP)](https://brenmor.com/news-and-events/brenmor-releases-enhanced-patient-experience-analytics-portal-peap/) - Brenmor announced the release of their enhanced Patient Experience Analytics Portal (PEAP) on March 30, 2018. The full-feature survey results portal empowers healthcare executives, administrators and providers with real-time patient experience data as well as access to historical performance data to identify trends and strategic opportunities driving informed operational improvement decisions. The PEAP dashboard monitors
- [Improve Health Plan Member Experience through Provider Network Engagement](https://brenmor.com/news-and-events/improve-health-plan-member-experience-through-provider-network-engagement/) - Last month I provided an overview and some general best practices related to the CMS Star Rating program that evaluates the quality of modern day health plans. This month I’ll discuss, in more detail, the benefits of monitoring member experience and engaging the health plan’s provider network to improve the patient’s experience in the care
- [Improving Medicare Advantage Star Ratings Requires An Intentional Strategy](https://brenmor.com/news-and-events/improving-medicare-advantage-star-ratings-requires-an-intentional-strategy/) - Since 2008, the Centers for Medicare and Medicaid Services (CMS) has published annual performance ratings for Medicare Advantage (MA) only, prescription drug plan (PDP), and MA and Medicare Part D (MA-PD) contracts, better known as Star Ratings. CMS uses a five-star rating scale to grade Medicare health plan quality. Initially, the Star Ratings system for
- [New Feature Release – Patient Experience Analytics Portal (PEAP)](https://brenmor.com/news-and-events/new-feature-release-patient-experience-analytics-portal-peap/) - Brenmor is excited to announce the release of Push Notification capability to our PEAP platform. In the fast-paced healthcare environment it is difficult to stay current with all the informational tools that surround us. Push notifications provide periodic updates to administrators, managers and providers about recently received surveys and comments from their patients and promote more frequent
- [13th Annual RISE Nashville Summit](https://brenmor.com/news-and-events/13th-annual-rise-nashville-summit/) - As a leader in Member Experience research and analytics, Brenmor is excited to be attending the 13th Annual RISE Nashville Summit. As the #1 trusted source for risk adjustment, quality, Stars and beyond, RISE Nashville is the must-attend mega conference for professionals of all levels in the Medicare Advantage and ACA market. Join other health plans

## Case Studies

- [St. Alphonsus](https://brenmor.com/case-studies/st-alphonsus/)
- [St. Lukes](https://brenmor.com/case-studies/st-lukes/)

## Types

- [News](https://brenmor.com/news-and-events-type/news/)
- [Events](https://brenmor.com/news-and-events-type/events/)
- [Blog](https://brenmor.com/news-and-events-type/blog/)