The conference explores how health plans are creating and implementing new approaches to achieve success under the evolving CMS Five-Star Quality Rating System through initiatives that improve patient outcomes, quality, performance, and collaborative relationships with providers.
Health plans, generally speaking, are J.D. Power’s second worst ranking industry sector for customer satisfaction, slightly ahead of public utilities. This is especially troubling for health plans offering Medicare Advantage plans given that Quality Bonus Payments (QBP) are tied directly to their STAR Ratings.
Since 2008, the Centers for Medicare and Medicaid Services (CMS) has published annual performance ratings for Medicare Advantage (MA) only, prescription drug plan (PDP), and MA and Medicare Part D (MA-PD) contracts, better known as Star Ratings.
Brenmor announced the release of their enhanced Patient Experience Analytics Portal (PEAP) on March 30, 2018. The full-feature survey results portal empowers healthcare executives, administrators and providers with real-time patient experience data as well as access to historical performance data to identify trends and strategic opportunities driving informed operational improvement decisions.
Brenmor announced that it has raised funding for their cloud-based patient experience and quality of care analytics service offerings.
Brenmor acquires the Patient Experience Partnership survey division from the Advisory Board Company.