Posts

Patient Satisfaction or Patient Experience – Is There a Difference?

Patient experience and patient satisfaction are now healthcare terms that are too often used interchangeably. Patient satisfaction and patient experience are different. While the differences may be subtle, they are important to understand as we strive to deliver patient-centered care.

New Feature Release – Patient Experience Analytics Portal (PEAP)

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Brenmor is excited to announce the release of Push Notification capability to our PEAP platform.  In the fast-paced healthcare environment it is difficult to stay current with all the informational tools that surround us…

Improve Health Plan Member Experience through Provider Network Engagement

Health plans, generally speaking, are J.D. Power’s second worst ranking industry sector for customer satisfaction, slightly ahead of public utilities. This is especially troubling for health plans offering Medicare Advantage plans given that Quality Bonus Payments (QBP) are tied directly to their STAR Ratings.

Improving Medicare Advantage Star Ratings Requires An Intentional Strategy

Since 2008, the Centers for Medicare and Medicaid Services (CMS) has published annual performance ratings for Medicare Advantage (MA) only, prescription drug plan (PDP), and MA and Medicare Part D (MA-PD) contracts, better known as Star Ratings.

Brenmor Releases Enhanced Patient Experience Analytics Portal (PEAP)

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Brenmor announced the release of their enhanced Patient Experience Analytics Portal (PEAP) on March 30, 2018.  The full-feature survey results portal empowers healthcare executives, administrators and providers with real-time patient experience data as well as access to historical performance data to identify trends and strategic opportunities driving informed operational improvement decisions.

Brenmor Acquires Survey Division from Advisory Board Company

Brenmor acquires the Patient Experience Partnership survey division from the Advisory Board Company.