How It Works
We Lead the Industry
With 15 years experience, we understand the challenges for health plans and medical groups. We know the best tool for overcoming those challenges is accurate information.
Through industry-leading partners, we offer near real-time communications with patients via EHR integrations and secure file transfer.
We analyze historical, preferred, and demographic profiling at the patient level to determine the channel most likely to result in a response.
Make changes to improve patient experience, plan budgets, and address physician concerns.
Individualized monthly summary to keep every provider informed. Data gives providers:
• Immediate feedback
• Goal-alignment with group
• Peer rankings
• Financial and public recognition
Survey questions are modeled after CAHPS surveys and are administered year-round—providing an accurate understanding of potential STAR ratings and QBPs.
Our technology is unmatched—providing detailed, continuous data to aid in decisions about business, providers, and patients.
- Attempt every encounter
- Custom HL7, CDA, or FHIR file formats
- Data hygiene protocols
- Opt-out and sensitive Dx management
- Continuous through the year
- Automated follow-ups
- Customized “rest” periods
- AI-driven, multi-mode distribution
- Maximize response rates
What We Do
Take a live tour through our Patient Experience Analytics Portal to see in detail what we can offer.