How It Works

We Lead the Industry

With 15 years experience, we understand the challenges for health plans and medical groups. We know the best tool for overcoming those challenges is accurate information.

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Data Collection

Through industry-leading partners, we offer near real-time communications with patients via EHR integrations and secure file transfer.

Survey Sends

We analyze historical, preferred, and demographic profiling at the patient level to determine the channel most likely to result in a response.

Mobile devices with survey questions
Charts and table of data

Informed Improvements

Make changes to improve patient experience, plan budgets, and address physician concerns.

Provider Scorecards

Individualized monthly summary to keep every provider informed. Data gives providers:

• Immediate feedback
• Goal-alignment with group
• Peer rankings
• Financial and public recognition

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CAHPS Preparation

Survey questions are modeled after CAHPS surveys and are administered year-round—providing an accurate understanding of potential STAR ratings and QBPs.

Outreach Methodology

Our technology is unmatched—providing detailed, continuous data to aid in decisions about business, providers, and patients.

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Patient Data

  • Attempt every encounter
  • Custom HL7, CDA, or FHIR file formats
  • Data hygiene protocols
  • Opt-out and sensitive Dx management
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Frequency

  • Continuous through the year
  • Automated follow-ups
  • Customized “rest” periods
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Distribution

  • AI-driven, multi-mode distribution
  • Maximize response rates

What Makes Brenmor Different?

Take a live tour through the Patient Experience Analytics Portal to see in detail what we can offer.

Reporting

Analytics dashboard provides valuable insights for immediate action with data delivered in real time.

AI-Driven Distribution

The outreach channel analyzes historical, preferred, and demographic profiles of patients to determine the channel most likely to result in a response. We can reach people via SMS text, email, and by telephone. An eye toward digital communication can increase response rates by 50%.

Machine Learning

Our sentiment analysis technology analyzes comments and categorizes them into meaningful segments. Easily disseminate feedback to the appropriate individuals to maximize proactive decisioning.

Desktop computer with pie chart

What We Do

Take a live tour through our Patient Experience Analytics Portal to see in detail what we can offer.