As a leader in Patient Experience research and analytics, Brenmor is excited to be exhibiting at the 2019 California MGMA Annual Conference.

“Putting on the Glitz: Excellence in the Patient Experience”

By exploring the award-winning business practices of The Ritz-Carlton, you’ll discover how to deliver a service excellence culture in a patientcentric environment, through engaged employees. You’ll be guided through The Ritz-Carlton Gold Standards, the foundation of our iconic, global brand. You’ll also visit our key processes such as on-boarding, employee empowerment, and patient empowerment that lead to service excellence and sustainable success. By understanding the proven strategies of The Ritz-Carlton, you will collect new insights that can be applied to your healthcare organization.

Reach out to our Chief Experience Officer Brad Pancratz, at if you are attending!

For more information or to register, visit