Provider Network Engagement

Improve Quality of Care and Market Share

Even minor improvements to a Medicare Advantage health plan member’s experience can add tens of millions of dollars of revenue by driving higher brand preference, lower cost of acquisition, and reduced churn.

Surveys Measure CMS Regulatory Composites

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Payer experience

  • Supplemental benefits
  • Customer service
  • Overall satisfaction
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Office experience

  • Access
  • Staff
  • Wait times
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Net promoter scores

  • Likelihood to recommend provider
  • Provider evaluation

Member Engagement and Provider Collaboration

Medicare Advantage health plans can’t rely on a single, low-response survey per year for an accurate snapshot of member experience and quality of care. Our provider network engagement solutions aim to engage members to provide feedback on the quality of care at the network.

Collaboration cycle: Regulatory Composite Measurements, Provider Scorecards, Quantifiable Goal Setting, Continuous Feedback Loop
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What We Do

Take a live tour through our Patient Experience Analytics Portal to see in detail what we can offer.