For Health Plans offering Medicare Part C and D plans, STAR ratings can be the difference between profitability and revenue shortfalls. Annual CMS surveys are exceptionally long, comprised of small data samples, and results are published months after the surveys were conducted, making it virtually impossible to make proactive changes prior to the next annual enrollment period.
Our continuous Quality of Care survey approach, developed at the request of health plans who wanted to be more proactive in gauging how quality of care impacts their STAR Rating, has been instrumental as they work toward improving the care their members receive.
Our partnerships with Health Plans include conducting full CAHPS surveys, composite level CAHPS surveys, and custom member surveys to better understand the care experience of the member as it relates to their plan.
Our custom patient experience surveys will engage and incent providers to work with the health plan in an effort to improve the quality of care for their members.