We partner with medical groups and health plans seeking to monitor the patient experience and implement processes and service delivery improvements that will optimize both the clinical and financial success of their organization. We work closely with our clients to customize patient experience surveys delivering a statistically reliable and cost effective way to identify areas of weakness and monitor improvement initiatives.
Medical Group Solutions
Patient Experience
Patient Experience
The complexities of the physician practice demand accurate and actionable patient experience data. Physicians often don’t trust the accuracy and reliability of survey results, which limits the practice executive’s ability to improve performance, especially when tying financial incentives to survey findings.
Our continuous patient experience survey approach was developed at the request of practice managers and physician leadership looking to improve the care that they provide by understanding their patient’s experiences and expectations with statistically reliable, actionable data down to the provider level.
Brenmor partners with medical groups seeking to monitor patient experience and implement processes and service delivery improvements optimizing both the clinical and financial success of their practice. We help members choose an appropriate survey methodology to meet their specific needs.
Health Plan Solutions
Quality of Care
Quality of Care
For Health Plans offering Medicare Part C and D plans, STAR ratings can be the difference between profitability and revenue shortfalls. Annual CMS surveys are exceptionally long, comprised of small data samples, and results are published months after the surveys were conducted, making it virtually impossible to make proactive changes prior to the next annual enrollment period.
Our continuous Quality of Care survey approach, developed at the request of health plans who wanted to be more proactive in gauging how quality of care impacts their STAR Rating, has been instrumental as they work toward improving the care their members receive.
Our partnerships with Health Plans include conducting full CAHPS surveys, composite level CAHPS surveys, and custom member surveys to better understand the care experience of the member as it relates to their plan.
Our custom patient experience surveys will engage and incent providers to work with the health plan in an effort to improve the quality of care for their members.
