Our expert team partners with health plans seek to monitor and enhance their member’s experience when they visit their health care provider. Identifying weaknesses and implementing process and service delivery improvements will optimize both the clinical and financial success of their provider networks.
Health reform has forced health plans to focus more closely on patient experience. With the emphasis on quality over quantity, patient perception takes a new priority in the delivery of care. To effectively improve the patient experience, Medicare Advantage STAR Ratings and Quality Bonus Payment opportunities, practices must first be able to accurately measure and assess the patient/member experience.
Our proven approach for collecting and reporting survey results ensures easy access to data that is timely, statistically reliable, and secure. Our survey is administered via e-mail, SMS text and/or telephonically, providing actionable data down to the provider level via our best in class reporting and data distribution capabilities.
10+1 Survey Instrument
Benmor’s custom experience survey features 10 core questions designed to cover all critical touch points associated with a typical ambulatory visit. Rating on a 5-point Likert scale allows for quantifiable results from which health plans can glean clear insight into all aspects of the patient experience with confidence to the provider level. A final free text question solicits suggestions for improvement providing additional insight. This short survey provides ease of analysis, less burden to patients (3-4 minutes) and a positive impact on long term response rates.