Our expert team partners with medical groups seeking to monitor patient experience and implement process and service delivery improvements that will optimize both the clinical and financial success of their practice.
Health reform has forced practice administrators to focus more closely on patient experience. With the emphasis on quality over quantity, patient perception takes a new priority in the delivery of care. To effectively improve the patient experience, practices must first be able to accurately measure and assess the patient experience.
Our proven approach for collecting and reporting survey results ensures easy access to data that is timely, statistically reliable, and secure. Our survey is administered via e-mail, SMS text and/or telephonically, providing actionable data down to the provider level via our best in class reporting and data distribution capabilities.