Our expert team partners with medical groups seeking to monitor patient experience and implement process and service delivery improvements that will optimize both the clinical and financial success of their practice.
Health reform has forced practice administrators to focus more closely on patient experience. With the emphasis on quality over quantity, patient perception takes a new priority in the delivery of care. To effectively improve the patient experience, practices must first be able to accurately measure and assess the patient experience.
Our proven approach for collecting and reporting survey results ensures easy access to data that is timely, statistically reliable, and secure. Our survey is administered via e-mail, SMS text and/or telephonically, providing actionable data down to the provider level via our best in class reporting and data distribution capabilities.
10+1 Survey Instrument
Brenmor’s custom experience survey features 10 core questions designed to cover all critical practice areas associated with a typical ambulatory visit. Rating on a 5-point Likert scale allows for quantifiable results from which medical groups can glean clear insight into all aspects of the patient experience with confidence to the provider level. A final free text question solicits suggestions for improvement providing additional insight. This short survey provides ease of analysis, less burden to patients (3-4 minutes) and a positive impact on long term response rates.
Digestible Reporting
- Brenmor’s reporting capabilities are designed to easily distribute reliable and digestible survey results across your organization.
- Brenmor generates comprehensive aggregated reports every six months that trend results and allow your practices to intuitively drill down to the root cause of problem areas.
- Our reports are set up graphically to quickly interpret and understand rankings and performance against previous measurement periods.
- All reporting is stratified by overall Group, Office Location, Specialty and Provider scores including Individual Provider Report Cards driving accountability throughout your organization.
- Customized stratification is available.
Real-Time Analytics Portal (PEAP)
- The Patient Experience Analytics Portal (PEAP) will provide you access to both current survey results as well as historical survey performance.
- Your survey administrator will have full authority to manage user access and the level of information each individual user is authorized to view.
- Brenmor’s dashboard provides quick access to the most frequently used KPIs and survey information.
- The query tool allows the production of customized reports.
- Custom report templates can be saved for future use and utilized to deliver “push-reports” to selected users at scheduled/recurring time frames driving provider engagement via frequent updates.
- Customized dashboard views are available.
Data Hygiene
Brenmor places a premium on the accuracy of the EMR encounter data that is utilized to conduct your surveys. Experience has taught us that providers can be missing or associated with the wrong office or specialty in the data extracted from your EMR. Brenmor employs a sophisticated audit process to identify data anomalies before surveys are coducted.
Customization
Brenmor allows for questions to be added or substituted within the 10+1 survey instrument, understanding that medical groups each face their own unique challenges and needs. Many groups will adjust questions to more closely correlate to the CAHPS summary/composite measures that are most relevant to their operation.
Beyond the Reporting
The Brenmor team goes beyond the administration of a survey program to ensure an unparalleled service is delivered to our clients. Our industry-leading resources provide research design and consultative planning services as an included deliverable in each engagement. At the onset of the partnership, we facilitate enfranchisement by providing customer service training and education to staff and clinicians, empowering those that affect patient experience in the pursuit of patient centered care with the data they need.