The Centers for Medicare & Medicaid Services (CMS) develop, implement and administer several different CAHPS patient experience surveys. These surveys ask patients (or in some cases their families) about their experiences with, and ratings of, their health care providers and plans, including hospitals, home health care agencies, doctors, and health and drug plans, among others. The surveys focus on matters that patients themselves say are important to them and for which patients are the best and/or only source of information. CMS publicly reports the results of its patient experience surveys, and some surveys affect payments to CMS providers. (cms.gov)
Patient experience results are becoming increasingly tied to CMS reimbursement and public reporting and can have a significant financial and/or public relations impact on your organization. To best prepare for your CAHPS requirements, Brenmor provides a variety of survey approaches to continuously identify, improve and monitor operational weaknesses down to the provider level. Our robust aggregate and real-time reporting tools offer unique ways to distribute survey results that will drive accountability and engagement across all of your practices.
Many of the CMS patient experience surveys are in the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) family of surveys. CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences. Surveys cover topics important to consumers and focus on those aspects of quality that consumers are best qualified to assess.