Taking a Pulse Through Provider Engagement Surveys

taking a pulse through Provider Engagement Surveys

Healthcare providers have the unique and important opportunity to make or break a patient’s experience along the continuum of care. To this end, finding out how providers feel about the work they are doing, as well as about ancillary aspects of their job, helps medical groups understand how they can better serve their employees and, in turn, their patients.

Our provider engagement survey solicits feedback from providers about a number of key themes that are important to administration and executive leadership in medical groups. Periodic provider engagement surveying is important in achieving the ultimate goal; leading health care delivery in the community and becoming the medical group of choice for physicians.

Key Survey Composite Measures

The Provider Engagement Survey allows for customized questions to be created within each of the composite measures. Brenmor maintains a library of questions to select from that may be tailored to meet your organizational needs. Additionally, each composite will contain a free text question that allows providers to expand on items that are most important to them. Provider engagement surveying creates a powerful feedback loop with your provider network. Provider anonymity, if desired, encourages transparency on sensitive topics that may otherwise go unsaid.

CLINICAL OPERATIONS

Focuses on the front and back office support staff, coding and billing procedures, and financial/clinical quality reporting

LEADERSHIP & MANAGEMENT

Evaluates effectiveness and direction of executive leadership, board of directors, C-suite, local management and administration

TECHNOLOGY SYSTEMS

Assesses proficiency of the EHR system, support functions, and use of technology to deliver care and communicate with patients

WORK-LIFE BALANCE & COMPENSATION

Measures satisfaction with compensation model and ability to maintain healthy work-life balance

TOPICS OF INTEREST

Includes customized questions for organizational needs—typically questions related to culture, morale, HR, or group branding

Our Methodology

Up to 12 Likert scale questions per composite are chosen from a library of questions. There is also the option to craft custom questions. An open text box at the end of each composite section is included for qualitative feedback.
Executive leadership sends internal communication prior to survey launch to inform physicians of upcoming survey and encourage participation.
Personalized email invitation with unique survey link is sent to each provider. Up to four reminder emails can be sent to non-responding providers throughout data collection period to maximize response rate.
Brenmor delivers weekly participation rate throughout data collection period so leadership can identify where response rates are lacking and take corrective action.
Survey results are complied into a report using selected stratification(s) and findings are then presented via webinar or on-site.

Personalized Reports

Written report and graphical analysis of results (survey responses are aggregated and anonymous)

Baseline Reporting

Baseline reporting for initial survey and comparative reporting for subsequent surveys

Survey Reporting

Best practice consulting to assess survey report and determine key areas of opportunity for improvement