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Improve Health Plan Member Experience through Provider Network Engagement

Last month I provided an overview and some general best practices related to the CMS Star Rating program that evaluates the quality of modern day health plans.  This month I’ll discuss, in more detail, the benefits of monitoring member experience and engaging the health plan’s provider network to improve the […]

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News

Improving Medicare Advantage Star Ratings Requires An Intentional Strategy

Since 2008, the Centers for Medicare and Medicaid Services (CMS) has published annual performance ratings for Medicare Advantage (MA) only, prescription drug plan (PDP), and MA and Medicare Part D (MA-PD) contracts, better known as Star Ratings.  CMS uses a five-star rating scale to grade Medicare health plan quality.  Initially, […]

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News

Brenmor Releases Enhanced Patient Experience Analytics Portal (PEAP)

Brenmor announced the release of their enhanced Patient Experience Analytics Portal (PEAP) on March 30, 2018.  The full-feature survey results portal empowers healthcare executives, administrators and providers with real-time patient experience data as well as access to historical performance data to identify trends and strategic opportunities driving informed operational improvement […]

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News

Brenmor Secures Funding For Healthcare Experience Solutions

Brenmor announced that it has raised funding for their cloud-based member and patient experience analytic services.  The funding will be used for product development in the ongoing enhancements of its member and patient experience analytics platform as well as human resources.  The funding also enabled Brenmor to add several key […]

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News

Brenmor Acquires Survey Division From Advisory Board Company

January 19, 2018   Brenmor is very pleased to announce the acquisition of the Patient Experience Partnership survey division from the Advisory Board Company.  Negotiations were finalized late in Q4 2016 and a 6-month migration period began in January 2017.  The primary goal was a seamless transition for all of the […]

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