Back in July, we briefly mentioned the changes to the breakdown of CMS Star Ratings and, most notably, the increased importance of member experience. Let’s dig into the full scope of how CAHPS scores will affect overall Star Ratings in 2023, why member experience matters, and measures that can be […]
Read MoreMIPS and Data Collection At the midpoint in the MIPS timeline, many clinicians are focused on performance categories and payment impacts. With some of the changes in the 2022 performance year, it is important to consider some of the ways that data collection and analysis can impact MIPS scores. The […]
Read MoreLasting Effects from COVID It is no secret that the pandemic has had a lasting impact on health care systems, and in turn, on patient experience. As defined by AHRQ, patient experience is “the range of interactions that patients have with the health care system, including their care from health […]
Read MorePatient Experience or Patient Satisfaction – Is there a difference? For many years, healthcare systems have invested a significant amount of money and resources surveying patients to identify areas of opportunity within their organization to improve overall patient satisfaction. With the implementation the Affordable Care Act (ACA), patient experience began […]
Read MoreBrenmor is excited to announce the release of Push Notification capability to our PEAP platform. In the fast-paced healthcare environment it is difficult to stay current with all the informational tools that surround us. Push notifications provide periodic updates to administrators, managers and providers about recently received surveys and comments from their […]
Read MoreLast month I provided an overview and some general best practices related to the CMS Star Rating program that evaluates the quality of modern day health plans. This month I’ll discuss, in more detail, the benefits of monitoring member experience and engaging the health plan’s provider network to improve the […]
Read MoreSince 2008, the Centers for Medicare and Medicaid Services (CMS) has published annual performance ratings for Medicare Advantage (MA) only, prescription drug plan (PDP), and MA and Medicare Part D (MA-PD) contracts, better known as Star Ratings. CMS uses a five-star rating scale to grade Medicare health plan quality. Initially, […]
Read MoreBrenmor announced the release of their enhanced Patient Experience Analytics Portal (PEAP) on March 30, 2018. The full-feature survey results portal empowers healthcare executives, administrators and providers with real-time patient experience data as well as access to historical performance data to identify trends and strategic opportunities driving informed operational improvement […]
Read MoreBrenmor announced that it has raised funding for their cloud-based member and patient experience analytic services. The funding will be used for product development in the ongoing enhancements of its member and patient experience analytics platform as well as human resources. The funding also enabled Brenmor to add several key […]
Read MoreJanuary 19, 2018 Brenmor is very pleased to announce the acquisition of the Patient Experience Partnership survey division from the Advisory Board Company. Negotiations were finalized late in Q4 2016 and a 6-month migration period began in January 2017. The primary goal was a seamless transition for all of the […]
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